Terms & Conditions

Premier Lakeballs Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at scott@premierlakeballs.com

Purchasing

Making a purchase could not be easier. Just browse our on-line catalogues, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept all major credit or debit card payments. We do not charge for any item until it is ready to ship. You may send your credit or debit card information via phone, fax, or over the Internet via our guaranteed secure payment servers. Currency exchange rates fluctuate daily and these are not 100% accurate

Shipping & Handling

Deliveries within the U.K. will be via our agents Fed Ex or Royal Mail and will be charged as per our shipping charges. Any orders exceeding £59 will be shipped free-UK ONLY. Orders within the U.K. will be shipped within 1-2 working days. Overseas orders will be sent via Fed Ex or DPD and will reach you within 1-6 days dependent on location (see shipping charges for more details). Please note all despatch costs will be confirmed prior to shipping.

Back Orders

Nearly ever order will leave as planned, occasionally we may get caught short stock wise we will contact you to discuss if this occurs with solutions

Credit Card Security

We accept credit\debit cards through our secure server using Sage Pay, Paypal or Google Check out, at no point do we store card details. Every page is locked and encrypted for security purposes

Availability

All goods offered are subject to availability and Premier Lakeballs reserve the right to withdraw any item without notice. Occasionally we will sell out of an item of stock and may receive orders before we can update the website. If you order an item that is out of stock we will inform you as soon as possible to offer a refund or an alternative item. This does not affect your statutory rights.

Our Guarantee

We guarantee your satisfaction. All of our products come with a full refund offered against the sale. Items must be returned in condition sent and with all packing

Privacy Policy

Premier Lakeballs does not disclose buyer's information to any third parties. All data is up to date and stored according to Data Protection Act 1998. You can request to see and check your information we have at anytime by emailing us. If any details are incorrect we will delete them or amend them. All information is kept within the EEA (European Economic Area).

'Cookies' are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. The cookies are stored on your computer as a text file. You can alter your browser settings to refuse or limit the cookies you accept. If you wish not to accept cookies you should use our email, snail mail, or phone ordering. No sensitive information is stored as a cookie. Occasionally we may email you to let you know about special offers and new items. We give you the chance to refuse future emails. If you do not wish to receive any marketing emails from us please let us know by emailing us at scott@premierlakeballs.com

Returns Policy

Cancelling your order. You have the right to cancel your order up to 14 days after you receive the goods. This period starts the following day after receiving the goods. We ask you to return the goods in their original condition securely wrapped. You must also pay the postage for returning the goods. You will be refunded the cost of the goods and the initial cost of shipping the goods to you (assuming that the value of the goods did not exceed the £99 carriage paid value), in the same method as the original payment was made. If payment of the goods is not made it will be deducted from the value of the refund. If the goods are not returned after cancellation, they will be collected at your expense. Refunds will be made within 7 days off return.If you cancel a order prior to shipping a £5 re stocking and card charge fee will apply

Discount codes

Only 1 coupon code to be used per purchase, any orders placed using more than 1 code will be refunded.Gift Vouchers minimum purchase is £10

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