To check the status of your order please contact our customer service team, all orders are shipped via DPD with a 1 hour predict delivery window unless you are non mainland, you will receive email \ text where you can change delivery options. We recommend everyone adds a mobile number for order tracking alerts
If no one is home when delivery is attempted and no change has been made to delivery option item will be returned to depo for re delivery.
Courier will hold the package for 3 working days if no response is received in this time the package will be returned to ourselves and delivery fees will be re-applied, please do not delay contacting them to re-arrange, deliveries are made Monday-Friday 8am-6pm
Courier will require a signature on delivery if you wish to have the package left in a “safe place” please contact us with the instructions as the courier will only do this with Premier Lakeballs consent. Claims for none delivery must be logged within 21 days of payment
| Tariff | Transit time | Price |
| Orders under £69.98 | 1-2 Working days | £5.39 |
| Orders over £69.99 | 1-2 Working days | Free |
| BFPO Addresses (2kg Weight limit-40 balls) | 5-10 Working days | £5.39 |
We offer a free delivery service on all orders over £69.98, well worth taking advantage off this offer, pull a friend in and make some savings
European Delivery Tariffs are charged on weight and not order value. Shipping costs vary depending on country you live in. The cost will be calculated at checkout, we can ship 600 balls to Europe for £12.00+. When checking out please ensure you select correct shipping option
| Transit Time | Price | |
| Any EU country | Please enquire | £12+ Calculate on check out |
We offer a full 14 day money back guarantee in the unlikely event of the customer not been happy ,items MUST be returned unused in condition we sent it in .If you wish to return a product please contact our customer service team who will respond with return details. No refund will be given if item is as per description and return is based on customers taste. Any returns for a item not matching description we will cover a £5.39 max return postage fee
