Delivery & Returns

Track My Order

To check the status of your order please contact our customer service team

What If I am out when delivery is attempted?

If no one is home when delivery is attempted driver will attempt to deliver to a neighbour either side, if no one is available to accept package the driver will leave a missed delivery card with instructions to re-arrange the delivery.

Courier will hold the package for 4 working days if no response is received in this time the package will be returned to ourselves and delivery fees will be re-applied, please do not delay contacting them to re-arrange, deliveries are made Monday-Friday 8am-6pm

Courier will require a signature on delivery if you wish to have the package left in a “safe place” please contact us with the instructions as the courier will only do this with Premier Lakeballs consent.

UK delivery Tariffs

TariffTransit timePrice
Orders under £59.001-2 Working days£5.29
Orders over £59.001-2 Working daysFree
BFPO Addresses (2kg Weight limit-40 balls)5-10 Working days£5.29

We offer a free delivery service on all orders over £59.00, well worth taking advantage off this offer, treat yourself add some clothing and save some cash,non mainland UK addresses always take longer to arrive please allow for this

European delivery charges

European Delivery Tariffs are charged on weight and not order value. Shipping costs vary depending on country you live in. The cost will be calculated at checkout, we can ship 400 balls to Europe for £15-29.00. When checking out please ensure you select correct shipping option, we DO NOT ship to Channel Islands

 Transit TimePrice
Any EU countryPlease enquire£12-29

Returns policy

We offer a full 14 day money back guarantee in the unlikely event of the customer not been happy ,items MUST be returned unused in condition we sent it in.If you wish to return a product please contact our customer service team who will respond with return details. No refund will be given if item is as per description and return is based on customers taste